Q：what is the machine made capsules and manual capsules?
A:Machine-made capsule means the Cap and body of capsules are not separated and is used for capsule filling machine. Contrarily, manual capsule means the Cap and body are separated and used for small output medicinal laboratory or in the medicine shop.

Q：what colors are available?
A:We can do most common colors. (Min order at least 1,000,000pcs)

Q：What color can be printing?
A:We can do most common printing colors (Min order at least 1,000,000pcs).

Q：how many characters can we print?
A:We can do any words and simple logo on it, but it will cost an extra payment. While most of my clients already have capsule printing machines.

Q: Where will we ship?
A: CapsulCN will gladly ship to any country worldwide.

Q:Shipping Costs:
A:All orders shipped within the China have the option of Free Standard Shipping. For all other shipping options and international destinations the shipping cost is calculated based on the weight of your orders. All calculations are done in real-time from directly from EMS, DHL, TNT or FedEx so we can provide you with the most accurate shipping cost available.

Q: Standard Shipping (Domestic):
A: Orders with standard shipping as the preferred method are shipped via EMS (China Express Mail Service) Priority Mail at no cost. Orders weighing 4-5 or over will be shipped via EMS Ground Service. EMS shipment takes up to an average of 4 business days to arrive, please check www.ems.com.cn for more information.

Q: Standard Shipping (International Orders):
A: International Orders with “Standard Shipping” as the preferred method are shipped via EMS (China Express Mail Service) Worldwide Express Mail service, which provides no tracking options to CapsulCN LTD, or it &required customers, in addition please note that the estimated delivery time with this service is 10-15 business days from date of dispatch and may vary from country to country. Please visit www.ems.com.cn for more information.

Q: Payment Options:
A: Capsulcn.com offers its customers the option of paying using the options listed below:
• Western Union- We accept western union payment inform us the password as well.
• PayPal- If this method is chosen, you will be redirected to PayPal to complete the transaction. If successfull you will be redirected back to Capsulcn.com to receive your receipt.
• Bank Wire- If you do not wish to use your paypal, you can use the bank wire to our Bank options for banks as listing.
• L/C at sight- If you do not use the above payments, we will also accept the L/C at sight in favor of:

Q: Return Policy
A: We accept returns by permission only - just returning something to us does not guarantee that we’ll take it back or issue a refund. Call us at 0086-15967727000 or 0086-15967727111 to make arrangements for the return.
There is a 25% restocking fee for all returns. The fee is based on the actual price paid for the item we will NOT refund shipping charges.

To be eligible for a refund, you MUST return your item within 30 days of receiving it. Refunds are issued within 48-72 after receiving the returned item (not the day shipped back to us).

Broken Items:
• Note: Proof of broken or damaged shipments must be provided by the customer in form of photos (or returned merchandise in original packaging within 30 days).
Buyer’s remorse:

If you just simply didn’t like it, or it wasn&rsquot what you expected we will take it back (within 30 days of purchase) however some rules apply:
• Item must be unused
• In original packaging and in perfect working condition.
A restocking fee of 25% of the retail price of the item being returned will be withheld from the amount refunded. In addition please note we are unable to refund shipping charges do to buyer&rsquos remorse.

Our website is constantly being updated with new products and images, please refer to images we provide for decision masking regarding ordering of colored capsules, keep in mind that colors may vary, or may appear darker in the images provided, do not assume colors currently available are the same as ones previously ordered, we are always manufacturing new products as well as new varieties of existing products, so variations may exist, for a list of colors always available please contact us.

If you fail to provide updated and correct shipping address for the delivery method you chose and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. The same applies to unclaimed items.

INTERNATIONAL (outside the China) shipments that have been returned because they were disallowed by your country’s customs or unclaimed by you will be subject to a restocking fee.

Accepted Payment Methods
We accept all major credit cards as well as PayPal and Google; in addition we also accept personal checks and money orders via mail. Please make all checks and money orders payable to ‘CapsulCN.’ and send them to 51# Kaifayilu Economy Development Zone Ruian City Zhejiang Province China.

Shipping Policies and Methods
 Orders of in-stock, items placed before 12pm ESTwill usually ship the same day, however please allow 24-48 hours for order processing especially if your order was placed during the weekend. You should expect any domestic order shipped via standard shipping to arrive at your door within 3-7 business days. Standard orders are shipped via EMS. All other expedited options are shipped via EMS, as for international orders, we offer international priority, and express mail international via EMS and International Economy and Priority via EMS, TNT, DHL, Fedex, please note all rates are automatically calculated at checkout and depend on delivery location, and package weight and dimensions.

Cancelling an Order
If for some reason you need to cancel an order, send us an email us to capsulcn.sale@gmail.com as soon as possible. If your order has yet to ship, we can cancel it free of charge, no questions asked. If your order has shipped before you call to cancel, you will need to request a return and your order will be subject to our return policy.